No matter how sophisticated the medium or skilled the expert, if the person on the other side isn’t vaguely on the same level, it all breaks down – and it could even be your mother. ;) It’s really difficult to handle such cases, but all that we’re left with is a concerted effort to educate the masses – Qunu is just one more available medium, and we’ll be doing our best to reduce ‘dud chats’ to a minimum.

The language issue will be dealt with over the next few code rollouts, but we can’t teach people communication or comprehension skills.

At the end of the day, speaking from an expert perspective myself here, as long as the majority of chats aren’t as you just described in your article, the few where you really shake your head won’t weigh in too heavily.